Customer Success Manager Tweakwise

As a Customer Success Manager, you are the primary point of contact for both new and existing customers in the Nordics. From the moment a customer joins us, you give them a warm welcome and ensure they always feel heard and supported. You are responsible for a portion of our existing customer portfolio, with your focus on ensuring customer satisfaction and the successful use of our software.

With a proactive approach, you closely maintain relationships with your customers. You have an eye for what is happening with them and oversee the support process from above. This allows you to timely identify and anticipate problems or escalations. You actively think along with the customer, provide valuable advice on the use of the software, and are able to recognize their needs and turn them into opportunities or improvements for our product.

By building strong customer relationships and providing expert advice, you stimulate the use of our software by the customer. This ultimately results in an increase in customer lifetime value. Your commitment and good contact with the customer are invaluable for the successful growth of the use of our software.

The Product

Tweakwise is an e-commerce add-on for all platforms, providing the ability to manage site search, merchandising, and recommendations, allowing customers to offer a personalized shopping experience to their visitors.

At Tweakwise, we understand that every webshop needs an all-in-one e-commerce suite instead of a complex collection of separate tools. That’s why we offer a user-friendly and complete suite that can elevate the webshop to a higher level and become a market leader without unnecessary overhead costs. Our solutions are effective in various markets, such as fashion, home, food, wholesale, DIY, electronics, and many other industries.

What You Bring!

• Good communication skills;
• Fluent in Dutch, Swedish, and English, both spoken and written;
• Experience and affinity with customer contact;
• Experience in the SaaS industry is a plus;
• HBO work and thinking level.

What We Offer You!

A place where everyone feels comfortable, seen, and at home; we find that important. We also like to invest in your development and offer you plenty of opportunities in our rapidly growing company.

Our employment conditions align with this, such as:

• A salary between €2,500 and €4,000 based on your knowledge and experience;
• Travel allowance and a laptop;
• Holiday allowance and a fixed 13th month;
• 25 vacation days and 5 bonus leave days for full-time employment;
• A fully premium-free pension;
• Access to a coach and an online coaching program;
• Great development opportunities and career prospects;
• A weekly office drink with your colleagues;
• Great team-building activities such as an annual city trip to a city in Europe!

At Optimizers, you are not just choosing a job but a place where you feel at home. Our motto is "Optimize your future. Work somewhere awesome." and that is exactly what we offer: an inspiring work environment in our beautiful building, where we not only work hard but also make time for fun. We regularly organize fun activities, have weekly drinks, and you can play a game of PS5 or table football with your colleagues.

But we offer more than just a pleasant working atmosphere. We find it important to invest in your development and therefore offer plenty of opportunities in our rapidly growing company. Optimizers is a medium-sized company with the brands Tweakwise, Core-suite, Vendre, and App2Track. We specialize in e-commerce, B2B apps, and logistics software. Due to our strong growth, we are urgently looking for new colleagues to join our team. Do you want to work at an innovative company where your development is central? Then you are at the right place at Optimizers!

Interested? 

Do you recognize yourself in the vacancy and/or do you completely fit our company? Then apply directly for this vacancy or send a message to HR via sjors.vanbeek@optimizers.com or 06 453 87 424.

*Acquisition based on this vacancy is not appreciated